Ordering & Shipping

How long will it take to receive my order?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location, generally taking 7-14 business days. You’ll receive a tracking number once your order ships.

Do you ship internationally?
Yes! KiiroNeko ships to most countries worldwide. International shipping rates are calculated at checkout based on destination and package weight.

What payment methods do you accept?
We accept major credit/debit cards, bKash, Nagad, Rocket, and other popular Bangladeshi payment methods. All transactions are securely processed.

Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. Please contact customer service immediately at [email protected].

Products & Quality

Are your products authentic?
Absolutely! All KiiroNeko products are either our original designs or authentic items sourced directly from verified suppliers. We never sell counterfeit merchandise.

Account & Orders

Do I need an account to place an order?
While creating an account is recommended for a smoother shopping experience and order tracking, we also offer a guest checkout option.

How can I track my order?
Registered users can track orders through their account dashboard. Guest shoppers will receive tracking information via email once the order ships.

Is my personal information secure?
Yes! KiiroNeko uses industry-standard encryption and security measures to protect your data. Please review our Privacy Policy for detailed information.

About Our Products

What does “KiiroNeko” mean?
KiiroNeko (黄色猫) means “Yellow Cat” in Japanese, reflecting our brand’s playful, East Asian-inspired aesthetic.

Are your products suitable for children?
Many of our products are family-friendly, but please check individual product descriptions for age recommendations and safety information.

Do you offer wholesale opportunities?
Yes! For wholesale inquiries, please contact [email protected] with details about your business.

Customer Support

How can I contact customer service?
Our support team is available via:

  • Email: [email protected]
  • Live Chat: Available 10 AM-8 PM BDT daily
  • Phone: +8801742292251 (10 AM-6 PM BDT, Sunday-Thursday)

Do you have a physical store?
Currently, KiiroNeko operates exclusively online, allowing us to serve customers throughout Bangladesh and beyond.

Can I suggest new products?
We love hearing from our community! Send product suggestions to [email protected]. Your feedback helps shape our future collections.

Still have questions? Our friendly support team is just a click away. Contact us at [email protected], and we’ll respond within 24 hours.

Pawsitively Adorable, Uniquely KiiroNeko — even when answering your questions!